![]() Make sure to allow the pop-up - it's our live chat window. Find your purchase history Manage your payment information. You can find a history of the apps, subscriptions, music, and other content you bought from the App Store and iTunes Store. To request one, click the link below, sign in, and select 'Request a refund.'. Before chatting, you may need to sign into Skype if you aren't already. Some purchases may be eligible for a refund. Need to chat with an agent about your refund? Start a live chat with customer service now. Select the Confirm Refund button and we'll automatically issue a refund to the same payment method used to make the purchase.We can't give refunds for charges older than 90-days or for subscriptions that have been used or expired. If you paid for your subscription through iTunes using the Go Premium button in the Apple version of Screen Time. Note: If you don't have the Refund button and believe you're eligible for a refund in accordance with our refund policy in Skype's Terms of Use, make sure you're signed into the correct Skype account. 'If you don’t see Cancel Subscription, then the subscription is already canceled and wont renew.' The 'Expires' date means the current subscription will just run until then. Stopping automatic renewal is effectively canceling it. From your purchase history, select the order you want a refund for. If you're eligible for a refund, you'll have the Refund button. An existing subscription will normally continue until the end of its term and may then renew automatically.Use this link to sign into your Skype account profile page.You need to request a refund from Apple or request a refund from Google Play. Note: If you made an in-app Skype purchase through iTunes or Google Play, we're unable to provide a refund. We can't give refunds for charges that are more than 90-days old. Charges made in error if you contact us within 90-days of purchase.Fraudulent use if we determine your account was taken over by a third party.Technical issues that we determine to be Skype's fault.Outside of the 14-day period in the EU, refunds are at the discretion of Skype (EU customers only). Additionally, this website is also where users can. Of course, I’ll give you instructions on what to do when you’re there. Skype Credit that hasn't been used if the refund is requested within 14-days of purchase. To request a refund, you simply need to go to. ![]() ![]() Subscriptions that haven't been used and haven't expired.Skype can't complete refunds if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn't allow refunds. Refunds are made using the same payment method used to make the initial purchase. If you did not subscribe via iTunes, you can cancel your subscription by contacting customer service. Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use. Unfortunately iTunes does not allow us to cancel subscriptions or issue refunds for payments made through them, so you will need to cancel via iTunes directly. ![]()
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